complaint

What to do if you have a complaint

If you are unhappy about our advice or services, please write to: Complaints Manager, Laverne Capital, PO Box 9073 Harris Park NSW 2150. 02 9891 3887 http://www.lavernecapital.com.au Click: Complains; Laverne Capital T: (02) 9891 3887 E: info@lavernecapital.com.au , www.lavernecapital.com.au , 104 Wigram Street, Harris Park NSW 2150

We will investigate your complaint and respond to your concerns as quickly as possible and within 45 days. If we have not responded to your complaint within 45 days or if you feel it has not been resolved to your satisfaction, you may refer your concerns to the AFCA - Australian Financial Complaints Authority. They provide a fair and independent dispute resolution service.

You can contact Australian Financial Complaints Authority at: https://www.afca.org.au AFCA Member Number: 37625 The Complains Officer: GPO Box 3, Melboune Victoria 3001. Online: https://www.afca.org.au Email: info@afca.org.au Telephone: 1800 367 287

Professional Indemnity insurance

Laverne Capital t/as SMSF PRO is covered by professional indemnity insurance satisfying the requirements under the ASIC AFSL Corporations Act for compensation arrangements. Our insurance arrangements cover claims made against us as the licensee and for the conduct of our advisers whilst acting as our Credit Representatives. In addition, the professional indemnity insurance policy covers claims in relation to the conduct of representatives and employees while they were authorised representatives of Laverne Capital even if they are no longer a representative under our license subject to the usual terms of the policy in relation to providing indemnity.

Laverne Capital Pty Ltd T/as SMSF PRO, ABN 20 609 554 485 Australian Financial Services License No. 482 937